Terms & Conditions

Effective August 21, 2026. These Terms govern CanClaim’s website, eligibility review, electronic mandate, and claim-management services.

Eligibility and cooperation

Submitting information does not guarantee eligibility or compensation. Passengers must provide accurate information, preserve evidence, report airline communications or payments, and cooperate with reasonable file requests.

No Win, No Fee

There is no upfront fee for an eligible claim accepted under this model. The applicable success fee is confirmed in the client mandate and deducted only when compensation is recovered.

Authorization, timing, and electronic records

Electronic acceptance and signature authorize the agreed claim-management activities. CanClaim does not guarantee an outcome or resolution date. The acceptance timestamp, document version, signature, and folio may be retained as evidence of consent.

Privacy and contact

Personal information is handled under the Privacy Policy. Contact CanClaim Services Inc. in Dieppe, New Brunswick at info@canclaim.ca or +1 647-594-7514.