Privacy Policy

Effective August 21, 2026. CanClaim collects contact, identity, flight, booking, document, signature, consent, device, and communication information needed to review and manage passenger claims.

Use and disclosure

Information may be used for eligibility review, claim management, verification, communication, evidence, payment, fraud prevention, service improvement, and legal compliance. Relevant information may be shared with airlines, regulators, authorized partners, payment and technology providers, advisers, or authorities when needed. CanClaim does not sell passenger personal information.

Retention and safeguards

Records are retained only as reasonably necessary for claim management, contractual records, limitation periods, disputes, fraud prevention, and legal requirements. Administrative, technical, and organizational safeguards are used to protect information.

Your rights and contact

Subject to applicable law, passengers may request access or correction, ask about processing, withdraw optional consent, or request deletion when retention is no longer required. Contact info@canclaim.ca.